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PRODUCT INFO Help Desk

Help Desk

A powerful trouble ticket and help desk application that provides two-way communication with your users from the web interface or any email client. Perfect for support tickets and comment cards or any environment where customers or members need to communicate with staff.

Features and Tools

  • Fully customizable - departments, categories, priorities and mail settings
  • Define user roles, notifications and ticket submission pages
  • Create tickets on behalf of a customer or member
  • Spawn tasks from individual tickets and assign them to staff
  • Email notification for responses, new and closed cards
  • Can be managed from any email client or intuitive web interface
  • Track and report on ticket system activities

Content Management
People Management
Broadcast Email
Event Registration
Customer Relationship (CRM)
Help Desk
Business Directory
Real Estate
E-Commerce


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